Vinay Kumar
NEW DELHI: The Telecom Regulatory Authority of India has revamped the “TRAI MyCall’, a mobile application that enables telecom consumers to directly assess and report the voice-calling experience. A citizen-centric digital platform that allows telecom consumers to share real-time feedback on their voice-calling experience, TRAI MyCall app gives telecom service providers (TSPs) information on areas where network performance needs improvement and take targeted corrective measures.TRAI says the revamped app offers instant rating of voice calls through a simple 1-5 star feedback system; reporting of specific issues such as call drops, echo during calls, audio delay, cross connection, voice breaking, one party unable to hear the other, and calls taking too long to connect, which shall be available to respective service provider for corrective action; automatic post-call feedback and coverage test feature to assess signal strength.TRAI chairman Anil Kumar Lahoti said: “Every telecom consumer experiences network quality first-hand. The revamped TRAI MyCall app is expected to strengthen consumer participation feedback on telecom service quality by enabling subscribers to provide immediate and perceived feedback on their call experience. The feedback will assist Telecom Service Providers in identifying network deficiencies and taking corrective measures, enhanced customer satisfaction, and a better overall mobile communication experience.
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The initiative reinforces TRAI’s commitment to a consumer-centric, transparent, and data-driven approach to improving the quality of telecom services. I encourage all mobile users to download the TRAI MyCall application and regularly share their feedback. Every feedback matters, and together we can build a better calling experience for every telecom consumer.”“With over one billion telecom subscribers in India, voice calling remains the most fundamental telecom service and is often the first indicator of network quality experienced by consumers. While network performance is evaluated using technical quality of service (QoS) parameters, the quality of experience (QoE) perceived by consumers also provides an important perspective on service performance. TRAI MyCall bridges this gap by combining consumer feedback with relevant network information to facilitate a more comprehensive assessment of telecom service quality,” TRAI said in a statement.
